Products and materials may be returned within fifteen (15) days for credit or exchange, provided that:
- Prior approval is obtained from Hands-on-Darts (Via email or telephone)
- Products are still in their original packaging
- Products have not been used (are in new condition)
- Products have been returned at buyers expense (Shipping charges can not be reimbursed)
- Credit for returned product in the amount of $10.00 or less is refunded as a store credit/coupon. Returns valued greater than $10.00 will be credited to cardholder's card or paypal account.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective products may be returned with prior approval for exchange or credit. All claims for defective product must be made within 15 days of receipt of the order.
Please Note: A 10% restocking fee will be applied to all returned, non-defective merchandise.
How to return merchandise:
- Repack the items so that they do not move or bang against one another in the package. We can not accept merchandise back that has not been repackaged properly.
- Include your name, address, email address and phone number.
- Return to:
3880 Maple Wood Trail
Buford, GA 30518
- Be sure to keep your receipt in case the shipper loses your package.
- All returned goods must be inspected prior to the issuance of credit or exchange.
Please call 678-773-7304 or email us with any further questions or concerns.
Please Note: Hands-On-Darts.com is not responsible for any duties or customs charges you may incur to get your package into your country.
Cancelled Orders/Refused Packages/Undeliverable Packages that are returned:
We usually ship orders within 24 hours, Monday - Friday. If you call to cancel an order after it has been shipped, a $5.00 charge will be imposed upon you. This fee will be taken off at the time of processing your refund.
Refused packages and packages that are returned after 3 delivery attempts will have the same return fee applied to them. There should be no problem with canceling an order prior to shipping.